About Us

Andalucian Villa Rentals have long been established around the shores of Lake Vinuela where we
have lived and worked since 2004.

We are Ian and Janet Butler our background is based around the people service industry, and we are known and respected for our customer first policy. Our customers are counted as both holiday
guest, and the owners of the villas we are privileged to look after. Since starting the business it has grown considerably, the villas are all checked by ourselves before adding them on to our web site for rental to discerning guests from all parts of the world. We have an enviable reputation for having some of the nicest and cleanest rental villas around the area. As a guest, you can expect prompt and polite service from any member of our knowledgeable team.

We specialise in renting only villas around Lake Vinuela, in this way we can maintain the standard that our many returning guests have become used to. As we live around the lake we are on hand at any time to answer the many and varied questions that our guests might have. Our personal service means you will be greeted by us, or our customer service manager. You will be then taken to your villa, shown how things work, and told some of the more important facts and information about the area. There will also be a welcome book for you to refer to, but remember, we are only a phone call away should you need us.

Quality Statement:

Andalucian Villa Rentals prides itself on its total quality approach which it applies to every aspect of
its business. Every villa is rigorously inspected to ensure it meets the guests’ expectations. To us,
quality is wider reaching than just the standard of our villas, we believe that you will experience this
when talking to any of our dedicated team and the efforts made for you to have an unforgettable
holiday experience.

Environmental Policy:

The objective of our Environmental Management System is to ensure that we understand and
reduce the impact of our business and activities on the environment:
Consideration will always be given to:
To ensure that our operations contribute to sustaining the environment.
To prevent damage to the environment.
Reducing energy and resource use.
Reusing resources wherever possible.
Recycling used resources.
Minimising travel and transportation.
Purchasing from sustainable sources.
Rethinking the way that we do business.

Vision and Mission:

To be the supplier of choice, for self-catering villa holidays around Lake Vinuela. We will deliver this through a culture of continuous improvement, product excellence and customer satisfaction.

To achieve our Mission, we will;
Be the holiday supplier of choice for our customers by being the recognised industry standard in our chosen market sectors.
Achieve market leading customer satisfaction by understanding the needs and expectations of our
customers.
Offer holidays that set the standard in terms of quality, and value for money.
Build a team who are professional, with the skills and attitude to drive the business forward, who care and take pride in being part of the Andalucian Villa Rentals team and whose mission it is to delight our holiday guests.
Support the group culture of pride and team work, that is fun, forward thinking, responsive, open, ethical, flexible and customer focussed.