Here is our list of the most frequently asked questions and their answers. We hope you find this useful. If you can’t find the question or answer here, please don’t hesitate to get in touch. Full details on how to do so are on the ‘contact us’ page.
Q: “Is the price quoted per person or for the whole villa, is there anything extra to pay?”
A: The prices quoted are for the whole property NOT per person. There is nothing extra to pay (except for flights and an Accidental Damage Waiver). The price includes linen, towels, water, electricity, a/c, heating, weekly maid service, any local taxes etc.
Q: “Are there any discounts to be had?”
A: Several villas have a reduced occupancy rate outside of the main season. We also, every now and
again have discounted offers on various villas….keep checking our website.
Q: “What are your Check in / Check out times?”
A: Your accommodation is available after 16.00 on day of arrival and must be vacated by 10.00 on day of departure. The housekeepers, gardener, pool man need this time to prepare the villa properly for incoming guests. Although you are not required to vacate your property before 10am please be aware that gardeners and pool cleaners may arrive before this time. However, we do try to be as flexible as possible with these times to accommodate flight arrivals and departures, you only need to ask.
Q: “Which is the nearest airport?”
A: The nearest airport is Malaga which is less than an hour away. You can fly into about 1 hour 15 mins from The Lake. Granada is a close second at 1 hour 25 minutes.
Q: “Which currencies do you accept?”
A: Payment can be made by bank transfer in £Sterling or €Euros. Should you wish to pay in any other
currency please use our credit or debit card facilities.
Q: “Do you accept Credit & Debit Cards, is there a charge?”
A: We accept all major cards. All card transaction are billed in GBP and converted to your local currency by the card issuer at their prevailing rate. Please note that there is no transaction surcharge for paying with a debit or a credit card.
Q: “Are the villas suitable for everyone?”
A: Yes: some more than others. If you are concerned, just call or send an email and we will give you an individual and honest opinion on your specific requirements for each villa.
Q: “Do you offer Baby Sitting?”
A: Yes: we can arrange baby sitting by a fully UK qualified person in early learning and child care.
Q: “Weekly maid service?”
A: If you are staying for up to 10 nights, the maid service will be on your day of arrival and day of departure only. All villas have washing machines or, should you wish, additional cleaning & laundry can usually be arranged at an additional charge. If you have booked accommodation for 11 nights or more, you will also have a mid-stay sheet/towel change and clean of the bathrooms. Should you require full housekeeping, it can be arranged for an extra charge.
Q: “Do you supply a Welcome Pack?”
A: Yes: we supply a complimentary Welcome Pack. It consists of the basics i.e. bread, milk, butter,
preserve, cheese, ham, a bottle of water, wine, and orange juice. Tea bags, coffee, and sugar will also be in the villa along with salt, pepper, flour, oil, vinegar, some herbs, spices. We also offer a ‘complete shop’ from a local supermarket for an extra charge.
Q: “Do you supply bed linen & towels?”
A: All bed linen & towels are supplied including pool towels.
Q: “Do I need to bring a Hair Dryer, Iron etc?”
A: All villas have hair dryers, irons, ironing boards, washing machines, virtually all have a dishwasher and some have tumble driers. What you have at home!
Q: “Is there a telephone?”
A: Sorry, no. If you bring your mobile, it should work as well in Spain as your home Country, with a few exceptions.
Q: “Can I connect to the Internet?”
A: All our properties have a complimentary WiFi Internet connection.
Q: “Can the changeover day be varied?”
A: We offer an any day changeover and any night duration, with a minimum of seven nights. The price
is simply pro-rata of the weekly rate, nothing added.
Q: “How far away from the coast are the villas.”
A: All of our villas are between a 20 and 30 minute drive to the beaches.
Q: “Are the villas heated in the winter?”
A: All villas have winter heating, most villas have air-conditioning units also giving heat in the winter. Some villas have mobile gas heaters, oil filled radiators and/or wood burners. Logs for wood burners may be purchased/ordered locally at an extra cost.
Q: “Air Conditioning?”
A: Full air conditioning means all the bedrooms and the living areas. We accept no responsibility for the breakdown of these units under any circumstances although we will always try to rectify the matter as soon as possible.
Q: “What TV channels can I receive?”
A: Our properties have a variety of satellite and IPTV TV receivers, nearly all have the usual BBC and ITV channels. IPTV: Internet Protocol TV – is TV via the Internet. You will receive BBC, ITV, Ch4, Ch5 & many other UK channels. The quality of reception depends on the Internet connection in the property, connection and bandwidth might be poor, so you may well have times when the reception is broken up. We regret that we cannot be held responsible for any changes in transmission by the satellite companies leading to the loss of a signal/ channel reception.
Q: “Are pools in use all year & are they heated?”
A: Most pools are maintained and in use all year round. Some guests do swim in the winter months
even though the water is cold from November through to the end of March. Some pools are heated
by ‘heat exchangers’, we endeavour to maintain approx. 10 deg C above the ambient temperature; when not in use and at night, please use the pool covers supplied otherwise the pool temperature will drop considerably. There is a safety feature on the heat exchangers which automatically shut down to prevent damage if it becomes too cold, it will then become impossible to heat the pool until the weather improves.
Q: “Are inflatables allowed in pools?”
A: Yes.
Q: “Is there a discount for longer lets?”
A: For longer stays in the winter, please ask!
Q: “Will I have a local contact?”
A: Yes, you will have the name and local phone number of our representative who you can call at any
time if you have any unforeseen problems or if you require advice on anything.
Q: “Can you book our flights?”
A: Sorry, no. But all the European airlines fly in to Malaga, and a few more are now returning to
Granada.
Q: “Can you book our car rental?”
A: Again, no. We do however have a well recommended contact for you based at Malaga airport. You
pre-send your details, licence copy etc, you are met, given the keys and you drive away, saving much valuable time that would usually be spent in the queue at the rental desk.